Products must be returned within 30 days from delivery. Returned products must not have been worn or washed or altered in any way. Returned products must have all their original labels and must be in their original packaging.You must complete the online Return procedure (see below for details).
How to exchange an item
- Log onto your account and click on “My orders” to complete your Return procedure. Click on the “Please Return” button next to your order number and follow the instructions until your return is correctly registered;
- Print the Return Form, circle the “Refund” option and the details of the product you wish to have as replacement, then place the form inside the package;
- Send your return to the following address: Gamma Elettronica Srl, Via Vittorio Veneto 10 | Interno 134 - Milano - Italy.
N.B.: Some products are only available in one size / color / length. If in such case you would like to make an exchange with a similar product, please contact our Customer Service before beginning the online Return procedure.
Package shipping costs
The cost of returning the product to our warehouse shall be borne solely by the customer, whether done by courier or postal service. Panama hatters / Gamma Elettronica Srl shall pay for the shipment of the new product. Your new product will be shipped once we have received the original product.